Delivery & Fulfilment Policy

Haru sells digital credit packs. There is no physical shipping. After a successful payment, credits are added to your account balance and can be used immediately.

• Typical delivery time: within a few seconds after payment confirmation.
• Maximum normal window: up to 24 hours in rare payment verification delays.
• You can verify delivery in Settings - Billing - Payment history and credit balance.

If your account is debited but credits are not reflected within 24 hours, email support@haru.co.in from your registered email with your Razorpay payment ID.

• We will investigate and resolve the request within 2 business days.
• Resolution will be either successful credit delivery or a full refund.

• Failed payment debits are typically auto-reversed by Razorpay or your bank.
• Bank reversal timelines usually range from 5 to 7 business days.
• Verified duplicate captures are refunded in full to the original payment method.

For fulfilment support, contact support@haru.co.in. For refund eligibility details, see our Refund & Cancellation Policy.